CANCELLATION POLICY
Payment Terms
Payments can be made by Credit/Debit Card, Bank Transfer, Wire Transfer, or other approved digital payment methods. Cheques (if accepted) should be made payable to LPO Holidays FZ-LLC
All payments must comply with applicable UAE financial regulations. Guests must ensure they receive and verify a duly completed booking form, statement of account, and official payment receipt.
Cancellation Policy
| Cancellation received no. of days prior to departure | Cancellation fee applicable on Net Tour Price (per person) |
|---|---|
| More than 121 days | 10% |
| 91 to 120 days | 15% |
| 61 to 90 days | 20% |
| 46 to 60 days | 30% |
| 31 to 45 days | 50% |
| 16 to 30 days | 75% |
| 6 to 15 days | 75% |
| 5 days or less / On Tour | 100% |
*In certain cases, if air tickets are booked or issued on special or non-refundable fares, airline cancellation charges over and above the charges mentioned above shall be borne by the Guest.
A) Guest Cancels the Tour (Personal Reasons)
If a Guest decides to cancel the tour, they must notify LPO Holidays FZ-LLC immediately via email at info@lpoholidaysdubai.com from their registered email address.
- Cancellation charges will apply as per the table above and will be calculated on the Net Tour Price.
- Charges may vary depending on the tour, destination, or service providers.
- LPO Holidays FZ-LLC is not obligated to provide a detailed breakup of cancellation charges.
- Any eligible refund will be processed within 6–8 weeks (subject to supplier timelines in the UAE and internationally).
- Once cancelled, a booking cannot be reinstated. Any rebooking will be treated as a new booking.
B) Single Guest Sharing a Room Cancels
- Single Guests are advised to opt for tours with guaranteed room sharing.
- If traveling alone, single occupancy charges will apply.
- If a room partner is assigned later, excess payment will be refunded within 10 working days after tour completion.
- If a room-sharing partner cancels, no refund will be applicable.
C) LPO Holidays FZ-LLC Cancels the Tour
LPO Holidays FZ-LLC reserves the right to cancel or reschedule any tour in accordance with UAE travel regulations.
- The amount paid will be refunded within 6–8 weeks.
- No interest will be paid.
- LPO Holidays FZ-LLC is not responsible for any independently incurred expenses (e.g., visa fees, flights booked separately).
- Guests may opt for an alternative tour subject to price difference adjustment.
D) Force Majeure (UAE & International Conditions)
Tours may be cancelled or rescheduled due to force majeure events such as:
- Government restrictions in the UAE or destination country
- Natural disasters
- Pandemics
- Political unrest
In such cases:
- No refund (partial or full) shall be applicable.
- Guests must select the next available departure.
- Rescheduling is subject to airline, hotel, and supplier approval.
- Supplier processing timelines may extend up to 45 days or more.
- Any price difference will be adjusted toward future travel. No cash refund applies.
E) Rescheduling Due to Operational or Regulatory Factors
Tours may be rescheduled due to:
- Airline schedule changes
- UAE aviation or travel authority regulations
- Major international events
- No refund will be applicable.
- Guests must comply with revised schedules.
- Additional costs (if any) must be borne by the Guest.
F) Visa Rejection – Deemed Cancellation
- Visa rejection will be treated as a deemed cancellation.
- The rejection date will be considered the cancellation date.
- UAE visa processing and approvals are at the sole discretion of the respective Embassy/Consulate.
- Reapplication is allowed with additional visa fees.
- If rejected again, cancellation charges will apply based on the second rejection date.
- If no visa decision is received, it will be treated as deemed cancellation.
Group Bookings:
If one member’s visa is rejected and the group cancels, cancellation charges apply to all members.
Guests are responsible for verifying visa documentation. LPO Holidays FZ-LLC is not liable for immigration denial.
G) Non-Payment – Deemed Cancellation
Failure to complete payment as per the agreed schedule may result in automatic cancellation without notice and forfeiture of paid amounts.
H) Right of Admission & Termination
LPO Holidays FZ-LLC reserves the right to:
- Refuse bookings without explanation
- Terminate a Guest’s participation due to misconduct or violation of UAE laws
No refund will be applicable. Return travel will be at the Guest’s expense.
I) No-Show (Day 1)
Failure to join on Day 1 will be treated as a no-show.
No refund will be applicable.
J) Discontinuation During Tour
If a Guest leaves the tour early:
- No refund will be provided
- Additional arrangements will be at the Guest’s expense
K) Travel Insurance
- Basic travel insurance is included for Guests up to 59 years (where applicable).
- Not included for customized, inbound, or MICE tours.
- Claims are subject to insurer approval and UAE insurance regulations.
- Incidents must be reported within 24 hours.
- LPO Holidays FZ-LLC is not responsible for privately purchased insurance claims.
Refund Policy
All refund decisions are at the sole discretion of LPO Holidays FZ-LLC and subject to supplier policies.
Important Refund Information:
- Refunds will be processed in UAE Dirhams (AED) or original payment currency, as applicable
- Refunds will be made via original payment method or bank transfer
- Refunds are interest-free
- Processing time: 30–45 working days (depending on suppliers)
- No refund for unused or non-refundable services
Company Rights
LPO Holidays FZ-LLC reserves the right to:
- Accept or decline bookings
- Cancel bookings and issue applicable refunds
- Remove Guests for misconduct
- Withdraw offers or discounts without prior notice
- Modify airline routing or itineraries due to operational requirements or UAE regulations